Frequently Asked Questions
How can I order online?
You can place an order through our online website by adding your selected products to the shopping cart and following the checkout process. You can pay by any major credit card or through your PayPal account.

What if I can't find the product I am looking for?
Many of our items are not yet listed for sale on the website. Check back frequently as we continue to add products from our store. Please call during regular store hours with questions concerning products that we carry but are not yet shown online.

Can I place an order by phone or fax?
Absolutely! You can also place orders over the phone, by fax, or by email if you would like to purchase items not yet listed on the website.

Can I pay with cash or check?
We do not accept cash or checks for online purchases. To pay with a personal or business check or with cash, please visit the store during our regular operating hours.

Do you accept C.O.D.?
No, we do not allow C.O.D. for internet orders. However, we will accept C.O.D. on phone orders with a previous purchase history.

I have a Resale License, how do I use it?
If you have a valid resellers permit number, you are exempt from paying sales tax. We need to have a copy of the permit number on file. So please fax us a copy before you make a purchase online. Once we have your number on file, you can register online and your account will be marked as a Wholesaler and you will not have tax added to your orders. Wholesale pricing is available by ordering bulk quantities. Call the store for details.

Is my credit card information safe and secure?
Yes, we have a very secure payment gateway and optimized SSL certificate to keep all personal and payment information safe. Berger Specialty Co. does not keep or store anybody´s billing or payment information.

How much is shipping? What are my options?
We ship anywhere in North America through UPS. There is a flat rate shipping charge of $9.95 for all packages, regardless of weight, sent ground in the U.S. Most packages arrive within 3 business days on the west coast and up to 6 days on the east coast. We also provide expedited shipping services if you need your package faster. For 3 day shipping, the cost is $17.50, and for overnight shipping, the cost is $29.50.

How are items shipped? Do you provide a tracking number?
All items are shipped within 24 hours of receiving the order. You will get a confirmation email which shows your total and items purchased. You can also contact us and request an email containing your UPS tracking number for your package(s).

Can I pick up my items in the store?
Yes. If you would like to order online but not have the items shipped to you, you can select "In-store pick up" under shipping options. There is no shipping charge for this option, and we will have your order ready for you at the cashier when you decide to come in.

Can I return or exchange the items I buy?
Due to the uniqueness of many of our products and limited supply, we do not offer returns or exchanges on products already purchased. However, items broken or damaged during shipping may be returned for a replacement within 7 days of receiving order.

Do you sell sterling silver, real gold, or other precious metals?
No, we do not carry any precious metals or stones. We have a limited selection of sterling silver.

How can I contact Berger Specialty if I have questions?
Click the link at the top right of each page labeled ´contact us´. You can contact the store by calling during regular business hours or through fax or email. You will receive a reply within 48 hours of sending your request.

Is there parking validation if I come to the store?
Yes. We offer parking validation at 742 Maple Ave. in the Flower Market garage. You get 1 hour free validation with a $25.00 minimum purchase and 2 hours free with a $50.00 minimum purchase.

Where is the store located? When is it open?
Our store is located in downtown Los Angeles in the fashion district at 413 E. 8th St. Los Angeles CA 90014, in between Maple and Wall on 8th street. We are open Monday through Friday from 9:00 am to 4:30 pm and Saturdays from 10:00 am to 3:00 pm and we are closed on Sundays.

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